Only 3 weeks to go! Winter Words Writers' FestivalMORE
Only 3 weeks to go! Winter Words Writers' FestivalMORE
Only 3 weeks to go! Winter Words Writers' FestivalMORE
Only 3 weeks to go! Winter Words Writers' FestivalMORE

Shipping Policy

Thank you for visiting and shopping at Society of Women Writers Victoria. The following information sets out the terms and conditions that constitute our Shipping Policy.

  1. Processing your Order

An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

  1. Shipment Processing Time

Processing time refers to the time it takes for us to prepare your order for shipping.

After your payment is authorised and verified, all orders are processed within 2 days. We will contact you for some reason if there are any delays.

However, some orders may ship within as few as 2 days and some may take up to 7 days.

  1. Shipment Locations

3.1. Domestic Only

Society of Women Writers Victoria does not ship internationally at this time. We ship domestic only - anywhere in Australia.

3.2. Shipping Restrictions

Our company does ship to both commercial and domestic addresses. Customers can have their products shipped to a P.O box.

  1. Shipment rates and delivery estimates

We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.

(a) Standard Shipping

The order will arrive within 3–6 business days. 

(b) Please note:

(i) Business day means Monday to Friday, except holidays.

(ii) Orders are not shipped or delivered on weekends or holidays.

(iii) Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.

(iv) Products may be delivered in separate shipments.

(v) When placing your order, we consider these factors when calculating the Estimated Delivery Date:

(A) Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier.

(B) Weight factor: Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

(vi) We will not be responsible for wrong shipping address if you provide incorrect information.

  1. Damages

If there is any damage to the packaging on delivery, contact us immediately at paulawilson1@optusnet.com.au.

  1. Missing or Lost Package

There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often that not, the package is either in the building or with a neighbour. Society of Women Writers Victoria politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at paulawilson1@optusnet.com.au to report missing or lost packages.

  1. Purchases from other websites

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Society of Women Writers Victoria is not responsible for the shipping practises of other such websites. We encourage our users to be aware, when they leave our website, to read the shipping statements of each and every website that they purchase from.

  1. Questions

If you have any questions about the delivery and shipment of your order, please see our FAQ page, www.swwvic.org.au, or contact us at paulawilson1@optusnet.com.au

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